However, she had a back story, and she knew the gunman did, too. She remained calm and merely talked to the man carrying an AK-47 assault rifle.
She related to him, explaining that she had faced hardships as well; she was going through a divorce at the time, and her son has various disabilities. They talked for an hour, and she convinced him not to shoot anyone.
Source : https://www.theodysseyonline.com/8-ordinary-people-extraordinary-stories